In our cities, digital payments have become commonplace. The growing popularity and use of digital payments raises a crucial question. How many of us have any idea what we’re doing? Are we using all the tools at our disposal as we try to figure out how to transact online?
If you need a refresher on navigating digital payments, one bill payment platform has compiled a list of best practices to follow:

Use QR codes
With caution
Beware of questionable messages/texts asking you to scan a QR code in order to receive money as a prize or reward. Keep in mind that QR codes are only used to make payments, not to receive them.

Opt for OTPs
when it’s possible
It can be inconvenient to have to wait 10 seconds for your OTP when making payments online. This, however, is one of the most secure authentication methods available to consumers. When making payments online, use OTPs to secure your transactions. Remember never to share your OTP with anyone; this will help prevent scammers from misusing it.

Do not download
screen sharing apps
Screen sharing apps are now being used by cybercriminals to access information about account holders. They usually pose as bank representatives, ask consumers to share their screen, and then access details such as card information, OTPs, etc. Avoid falling victim to these scams by refusing to download unknown apps to manage your finances.

Use biometric authentication when possible
The majority of fintech apps are gradually moving to biometric authentication, reducing reliance on 4- or 6-digit PIN codes. When it comes to making digital payments, it is recommended to use smartphones that support seamless fingerprint scanning to authenticate the user.

Always choose in-app customer service
There may be times when you need the help of customer service to raise disputes about failed transactions or to determine the status of specific requests raised. You might be tempted to talk to someone and share details, but one of the surest ways to resolve disputes is to use the in-app customer service.

Pay attention to details
Pay attention to the information shared via messages and emails to determine if a fraudster is trying to trick you into sharing your financial information. In many cases, checking for minor errors in website language, grammar, URLs and domain names can prevent you from falling victim to scams.


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